Not Your Average Chatbot: How OpenThought Helps Customers Find What They Need
Imagine walking into a store with thousands of products… and no signs, no staff, and no idea where to begin. That’s what it feels like to visit some company websites today. There may be hundreds — even thousands — of products spread across a maze of menus, PDFs, and landing pages.
It’s not that the information isn’t there. It’s just hard to find. That’s why we built the OpenThought AI Sales Agent — a smarter, friendlier way to guide customers to the right solution, faster.
What Is the OpenThought Sales Agent?
At its core, OpenThought’s AI Sales Agent is like your best sales rep — available 24/7, answering questions instantly, and never guessing.
It’s powered by advanced language models and connected to a special database built from:
- Your corporate websites
- Product brochures and PDFs
- Internal documentation your team already uses
Customers don’t have to dig. They just ask questions like:
“Do you have a product that works for mid-sized manufacturers?”
The chatbot finds the best-fit answer, shows links to product pages, and offers attachments like brochures — all with clarity and speed.
The Customer Journey: Fast, Friendly, Frictionless
Let’s walk through a real example.
A customer finds your site through search or a referral. Instead of clicking through endless menus, a chatbot greets them:
The AI:
✓ Searches your product library
✓ Suggests a few options with explanations and links
✓ Attaches relevant PDFs or brochures
✓ Asks thoughtful follow-up questions
All While:
✓ Building a profile (region, needs, industry)
✓ Monitoring tone and sentiment
✓ Sensing when the customer is ready to buy
When that moment comes, the chatbot asks for location + contact info, and sends a detailed summary to your regional sales rep.
Why Businesses Love It
OpenThought’s AI Sales Agent gives you:
✓ Smarter product discovery
✓ Happier customers
✓ Empowers sales reps
✓ More conversions, faster
Customers get real-time help. Sales teams get warm, informed leads. And your company learns more with every interaction.
It’s not just a chatbot — it’s a strategic upgrade to how people experience your business online.
This isn’t about replacing your team — it’s about empowering them.
When the AI hands off a lead, it includes:
The full conversation
Products the customer was interested in
Their company size, region, and sentiment
That means your team can skip the “discovery call” and get right to what matters.
Let’s Make Your Website Smarter
The internet isn’t short on information — it’s short on clarity.
With OpenThought, you’re not just adding a chatbot. You’re creating a guided, intelligent product experience that helps customers faster and makes your sales team stronger.
If your company has a complex product line, this is your next move.